Cancellation and Refunds
If you change your mind after you have placed the order, as long as the products have not been dispensed, we will offer a full refund. Please email us on
info@primeweightlossclinic.com quoting your order number and delivery address and we will process the refund.
Once the medication is dispensed however, you will not be able to cancel your order and we are unable to offer you a refund after this point. This is due to legislation around prescription medication as well as the product having been prepared and labelled specifically for you at this stage.
For the avoidance of doubt, if you have received your order and changed your mind (at any time after it was dispensed), you will be unable to return it and we will be unable to offer a refund. Orders can be processed and dispensed on the same day of placing the order, therefore if you would like to make changes or cancel it, please ensure you contact us immediately after placing the order.
Refunds will be issued to your original payment method
If you have received the wrong order then email us immediately on info@primeweightlossclinic.com and no later than 24 hours after delivery. We will investigate the matter and resolve it accordingly.
If you have received a faulty or damaged device then please contact us immediately, and within 24-48 Hours, by emailing us on info@primeweightlossclinic.com and we will look into the matter for you immediately. Please do not send Saxenda injections back to us unless we specifically ask you to do so. By law we will have to discard them once received and will not be liable for issuing refunds for any returned items unless we have asked you to do so in writing by email. This also applies to medication which have been returned to us due to unsuccessful delivery attempts.